Frequently Asked Questions

1. What is your contact information?

Phone:  770.713.8154 or email: sdd@steeldoordepot.com 

Business Hours:  8:00 am to 5:00 pm Eastern Standard Time;  Monday - Friday

2. Can I pick up my door order to avoid shipping charges? 

Door pick-up is available for Janus International roll up doors only. Please select self pick-up during the check out process. +

 Amarr  doors are not available for pick-up and must be shipped.

3.  Where are the Janus pick-up locations? 8am - 5pm M-F

Georgia

134  Janus International Blvd.; Temple, GA 30179

Arizona

13374 W. Peoria Avenue; Surprise, AZ 85379

Texas

1256 Brittmoore Road; Houston, TX 77043

California

2535 W. LaPalma Avenue; Anaheim, CA 92801

Florida

10407 Rocket Blvd., Orlando, FL 32824

4.  How do I know when my door is ready for pick-up or delivery?   

After placing your order on line and receiving automatic order confirmation. We will send an additional e-mail  with a copy of your sales order which will indicate your estimated delivery or pick-up date and address of pick up location.

 Or you can call customer service at 770.713.8154 as manufacturer delays may infrequently occur.

5.  What is the lead time on my doors?

Janus doors arrive within 1-2 weeks from placing the door order.

 Amarr doors arrive with 4-6 weeks. Some models may be in stock and ready for delivery more quickly 

6.  Delivery Assistance

Customer is responsible for the offloading of his door.  Should you not have a lift to assist, you are welcome to open the crate with a power screw gun and crow bar. Occasionally drivers will assist in offloading but are not required to do so.

7.  Errors in Order

While quality control is king, occasionally an error will occur. Please review your sales order asap to ensure that what you ordered is reflected accurately. Upon delivery if you find an error on our part, please call us immediately so we can rectify the situation. We submit each order to the manufacturer based on your input, so customer errors cannot be replaced or refunded. It is imperative to review your order and your sales receipt and report any discrepancies immediately.

8. What is your refund policy?

Because each door is a special order placed with the manufacturer, SteelDoorDepot does not offer any refunds or cancellations after a 24 hour grace period from placing your order. Therefore it’s imperative to know your measurements, color choice, etc. before ordering your door. Our customer service department is here to assist with your order.

9.  Can I install my own residential door?

Certainly, but you may find that utilizing an Amarr experienced installer is a more efficient alternative in the end. Click on Installer Guidelines for more details.

10.  Tell me more about your manufacturers.

Click here to read more about Janus International.

Click here to read more about Amarr Garage Doors.

11.  Do you offer any door models not shown on your website?

SteelDoorDepot has access to Amarr’s complete line of doors, but shows only the more popular styles. Please call us to inquire about models not shown on our website.
Click here for an Amarr door comparison chart.

12. Do you have a sheet to explain some of your door terms?

Click here for roll up and residential door terminology.

13. Can you explain operator selections and terminology?

Click here for operator components, headroom information and operator descriptions.

14.  What is the difference in Amarr’s 1000, 2000 and 3000 models?

1000: Single-Layer: Steel

 Get value and durability with an Amarr 1000 single-layer steel door. These heavy-duty steel doors are durable, reliable, and low maintenance.

• Heavy-Duty Exterior Steel

• Durable, Reliable, Low Maintenance

2000: Double-Layer: Steel + Insulation

 An Amarr 2000 double-layer steel door provides durable, low maintenance features, plus a layer of vinyl-coated insulation for increased thermal properties and quieter operation.

• Heavy-Duty Exterior Steel
• Durable, Reliable, Low Maintenance
• Environmentally Safe Polystyrene Thermal Insulation with Vinyl Backing
• Energy Efficient
• Quiet Operation

3000: Triple-Layer: Steel + Insulation + Steel

 For the toughest, most energy-efficient steel door, an Amarr 3000 triple-layer door includes the ultimate in thermal properties, plus a layer of steel for a finished interior look and added durability.

• Heavy-Duty Exterior and Interior Steel
• Durable, Reliable, Low Maintenance
• Environmentally Safe Polystyrene or Polyurethane Thermal Insulation
• Superior Energy Efficient
• Extra Quiet Operation

15. What is the difference between Amarr DecraTrim and DecraGlass?

DecraTrim is a decorative insert similar to window panes that are installed over the glass.

DecraGlass is a decorative window treatment offering a variety of designs in 1/8” tempered glass with baked-in ceramic inks.

16. Can I adjust the tension on my Janus door myself?

You sure can, and it couldn’t be easier. Click here for instructions.

17. Do you have any Janus installation videos for review?

 Model 650:  http://www.youtube.com/watch?v=7W1kW0eFXvs

Commercial Doors: http://www.janusintl.com/techinfo/video/commercial_install.php