Help Center

Measuring Your Door Opening

Correct measurements are critical when selecting your door. The diagram below offers detailed directions on measuring your Janus International roll-up door application. If you have additional questions regarding door opening measurements, please call (800) 837-9803. Our customer service team can help you find the door you need based on your opening size.

IMPORTANT: We measure doors in width x height. Be sure to select your door size in that order for a proper fit.

Janus International Measuring Guidelines

Tracking Your Delivery Order

We will send an email with tracking information once your order ships. If you have questions, call customer service at (800) 837-9803 or email us at info@steeldoordepot.com.

Delivery Requirements

Upon delivery (whether to a home or business), you are responsible for offloading your door(s). First, you'll need to open the crate and remove the door. An electric screw gun will be necessary for this process. Drivers are not required to assist with offloading, but occasionally will help.

Pick-up Locations

You can pick up Janus International roll-up doors directly at these locations:

• Georgia: 134 Janus International Blvd., Temple, GA 30179
• Indiana: 620 W Main St., Butler, IN 46721
• Arizona: 13374 W. Peoria Ave., Surprise, AZ 85379
• Texas: 8018 Breen Dr., Houston, TX 77064
• California: 2535 W. La Palma Ave., Anaheim, CA 92801
• Florida: 10407 Rocket Blvd., Orlando, FL 32824
• Washington - 13724 24th St E, Sumner, WA 98390

Tracking Your Pick-Up Order

Once you’ve placed an order, we’ll send you an email with a copy of your order details. The email will also include information and your estimated pick-up date and location.

We’ll also call you when it’s time to pick up your order.

If you have questions about your order in the meantime, you can call customer service at

(800) 837-9803 or email us at info@steeldoordepot.com.

Adjusting Door Tension

You can adjust your door tension. We’ve provided instructions here:

Model 650/750 tension adjustment instructions

Cancellation Policy

Each door and parts are special orders. We process special orders directly from our manufacturers. Therefore, you must make order cancellations within 24 hours of placement. After 24 hours, we process orders, and sales are final and non-refundable. We cannot exchange, resell, or refund a door because they are custom-built. Please contact customer service at (800) 837-9803 or email us at info@steeldoordepot.com.

Refund Policy

Since each door and parts are special orders through the manufacturer, we can only give refunds up to 24 hours after order placement. We can’t offer refunds or cancellations beyond 24 hours from order placement. To avoid complications, knowing your measurements, color choice, and other product details are essential before ordering your door. Please contact customer service at (800) 837-9803 or email us at info@steeldoordepot.com.

Claims And Damage Policy

You need to report concealed damage or shortages within seven days of receipt. To avoid complications, install your doors as soon as possible so that you can identify and report any concerns quickly. After seven days of receipt, we cannot assume responsibility for damage, as we have no control over the condition of the door after that timeframe.

There are also exceptions to damage classifications. You'll need to follow specific instructions to get a replacement if that's an option.

We've listed additional information here:

1. Janus International doors are packaged and loaded with care to minimize transit damage. However, there are exceptions due to road conditions and shipper handling procedures outside our control. Door manufacturing standards classify minor dents or dings and light paint damage due to wear and tear in transit as normal. Therefore, they're not approved reasons to return or refuse delivery upon arrival. We will supply touch-up paint but cannot accept a door return under these conditions.
2. According to the Door & Access Systems Manufacturers Association (DASMA TDS #274), "A common occurrence with rolling door products, under normal usage of such products, is the wearing away of the painted surface of the curtain. This condition occurs as the result of the curtain repeatedly coiling upon itself, and then repeatedly uncoiling, upon the opening and closing of a rolling door." Therefore normal wear and tear from metal-to-metal contact are not covered under the Janus International paint warranties.
3. You need to report visible shipping damages other than those stipulated above immediately. If you see physical damage to the carton, please show it to the delivery person and ask permission to open and inspect the package before signing. If you notice damage to the item inside the carton, do not accept it or sign for it. Inform the driver that you are refusing delivery due to damage and contact us immediately to make a report so we can have a replacement shipped to you.

   Please check your door(s) upon arrival. Steel Door Depot is not responsible for any damages or missing items once you have signed them. If you notice damage to your door upon arrival, please note this on your driver's bill of lading and contact us immediately at (800) 837-9803 to report the damage.

Order Errors

We put an extreme emphasis on quality control. However, on rare occasions, an error will occur. Please review your sales order upon receipt to ensure that your order is accurate and that you received all items. Upon delivery, if you find an error on our part, please call us at (800) 837-9803, so we can fix the situation. Unfortunately, we submit each order to the manufacturer based on your input, so we can't replace or refund customer order errors.